|
|
|
|
|
 Send your complaint online to the Agency
Although being at the beginning of the road, the agency already has considered some complaints that were submitted from private companies or individuals concerning disputes between customers and electricity distribution companies. The agency cooperated with electricity distribution companies in resolving most of the complaints in a constructive way that guarantee a stable relationship between electricity distribution companies and customers. This way includes phones, Correspondings and hearings attended by the concerned parties to find an appropriate legal solution.
The next table shows a statistics of complaints submitted to the agency:
| م |
Complaints Subject |
2002 |
2003 |
2004 |
2005 |
2006 |
Total |
|
Total No.of Complaints |
| 1 |
Faults |
- |
- |
- |
6 |
3 |
9 |
| 2 |
Cost |
- |
3 |
4 |
11 |
10 |
28 |
| 3 |
Connection |
3 |
9 |
4 |
9 |
5 |
30 |
| 4 |
Estimated Charge |
- |
- |
7 |
11 |
8 |
26 |
| 5 |
Voltage Reduction or Oscillation |
- |
3 |
1 |
13 |
12 |
29 |
| 6 |
Readings |
1 |
1 |
1 |
4 |
6 |
13 |
| 7 |
Other |
- |
4 |
2 |
4 |
2 |
12 |
| Saved
After Resolving |
3 |
19 |
17 |
46 |
15 |
100 |
| Still
Under Resolving |
1 |
1 |
2 |
12 |
31 |
47 |
| Total |
4 |
20 |
19 |
58 |
46 |
147 |
| |
©2002 EEUCPRA Copyrights. All rights reserved.
|
Information
