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Download the Complaint model if you want to submit and send it by fax or by hand.

The electronic model of the complaint against electrical distribution company submitted to the Agency

Please make sure to fill in fields with an asterisk (*)
 
1-Customer's Data:  

Customer Name:  

*

National Number:  

*

Address of electrical energy supplied location:

Building No.

*

Street Name:

*

City/Province:

*

District/Village:

*  Governorate:*

Tel No.:

 

Location Description :  


2- Customer Legal Status:*
Individual   Private Sector Co    General Public Co  Investment Sector  Other

3- Type of Customer's Activity:*
Domestic   Commercial             Industrial             Agricultural            Services 

4- Detailed Data on Complaint:( You must choose at least one option)
Increase in the electrical monthly bill
Connecting electrical energy
Continuous interruption in the electrical energy
Non-continuous interruption in the electrical energy
Voltage rapid variations
Irregular electrical meters readings
Problems with electrical meters
Irregular receiving of the electrical monthly bills
Others (to be mentioned):

5- Detailed Information to be Filled by the Customer:


 
6-Complainer's Data:  

Customer Name:  

*

Mailing address:

Building No.

*

Street Name:

*   

Floor:

Apartment: 

City/Province:

*

District/Village:

* Governorate:*

Tel No.:

*

  Mobile:

             Fax:

  E-mail:  

*

Complaint Date :  

          


7- Notes:
First: The agency shall start looking into the complaint but there are two Conditions.
1- The customers must complain first to the concerned company and it could not find a solution
2- Please send it individually either by email or by fax or by hand
  • Copy of the complaint submitted to distribution / transmission companies. *
  • Copy of it's relevant reply. *

Second: Customers with the first two types of contracts mentioned in item 1 previously has to attach with their complaint the single line diagram showing different types of meters locations.

# The agency assigned the following email to the complaints and all its contents: complaints@egyptera.org

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